FAQ

Most frequent questions

GENERAL

Is repair or replacement more cost-effective?

While replacement may seem less expensive initially, it comes with hidden costs, including increased labor, extended downtime, and safety risks. A full replacement requires unloading all pallets and disassembling the affected section of the rack, which disrupts operations and adds significant labor costs. Damaged racking also compromises the structural integrity of your warehouse, creating serious safety concerns for your team. 

The Avenger PRO offers a smarter, permanent solution. Designed to withstand forklift impacts and prevent future damage, it eliminates the need for repeated replacements. It’s backed by a 20-year full replacement warranty, ensuring durability and peace of mind.

Even better, the Avenger PRO can be installed without unloading or disassembling your racking, drastically reducing downtime and labor costs. By choosing repair with Avenger PRO, you not only save money but also maintain a safer, more efficient operation.

The Avenger Pro is designed to retrofit into any style or brand of racking, providing a repair solution for a wide range of systems. Similarly, while the Avenger Guard comes standard with pre-drilled teardrop holes, it can also be manufactured to fit other racking styles. Contact a representative today to discuss your specific repair needs.
Absolutely! Our Rack Avenger products are engineered to perform in various environments, including cold storage.
Our Rack Avenger Repair Kits can typically be installed within 30 to 60 minutes. The exact duration can vary depending on the complexity of the damage and the specific conditions of the installation site.
Our Avenger products are engineered for easy and fast installations. The Rack Avenger Rescue System Lift, available for purchase or rent, enables repairs directly on the damaged upright without the need to unload pallets in most cases, minimizing downtime. Check out the demo video on our website to see the system in action.
Our Avenger products are engineered for easy and fast installations. The Rack Avenger Rescue System Lift, available for purchase or rent, enables repairs directly on the damaged upright without the need to unload pallets in most cases, minimizing downtime. Check out the demo video on our website to see the system in action.

SAFETY & INSPECTIONS

I found damage in my warehouse. What's the next step?
Discovering damage in your warehouse is a serious concern as it can compromise the structural integrity of your entire racking system. We recommend contacting Rack Avenger immediately. Our team is ready to survey the damage and provide solutions so you can minimize downtime and restore safety in no time.
  • Regular warehouse inspections are essential for maintaining safety and efficiency. It’s recommended to inspect your racking systems at least once a year to identify potential damage, misalignments, or other safety hazards. However, in high-traffic or high-risk environments, more frequent inspections—quarterly or even monthly—may be necessary.

Routine inspections help prevent costly accidents, ensure compliance with safety regulations, and extend the lifespan of your racking system. Our team can assist with professional inspections and provide recommendations to address any issues found. Contact us today to schedule a site survey and keep your warehouse safe.

  • Determining the right safety products for your warehouse depends on factors like the type of racking system, the level of damage, traffic patterns, and the specific needs of your operation. Our expert team can guide you through the process by assessing your current setup, identifying potential risks, and recommending tailored solutions. Whether you need repair kits for damaged uprights or protective reinforcements to prevent future damage, we’re here to help. Contact a representative today to ensure you choose the ideal products to keep your warehouse safe and efficient.
  • Determining the right safety products for your warehouse depends on factors like the type of racking system, the level of damage, traffic patterns, and the specific needs of your operation. Our expert team can guide you through the process by assessing your current setup, identifying potential risks, and recommending tailored solutions. Whether you need repair kits for damaged uprights or protective reinforcements to prevent future damage, we’re here to help. Contact a representative today to ensure you choose the ideal products to keep your warehouse safe and efficient.
Yes, the Rack Avenger team offers training for your maintenance and safety personnel, equipping them to thoroughly assess your racking systems. This enables your team to effectively identify which repair kits are needed to maintain the safety and integrity of your warehouse.
Damaged racking should be addressed as soon as possible to ensure the safety and structural integrity of your storage system. Prompt action minimizes the risk of accidents and further damage, helping maintain a safe and efficient work environment. Contact us immediately if you notice any signs of damage so we can assist with the necessary repairs.

INSTALLATION & REPAIR

Do you offer installation services?

Yes, we offer installation services nationwide. Our trained Rack Avenger installers can be dispatched to your facility to handle the installation of the Avenger PRO kit, ensuring everything is properly set up and secure.

In addition, Rack Avenger can also train your safety and maintenance personnel to assess damage, determine the correct size and type of kit needed, and install the repair kit themselves. This approach ensures your team can perform the repair while maintaining the warranty. Unlike other repair kits that require their own installers, we provide the flexibility to manage installation in-house without unnecessary restrictions.

Yes! Rack Avenger can train your safety and maintenance personnel to assess damage, determine the correct size and type of kit needed, and properly install the repair kit. This ensures your team can complete the repair while keeping the warranty fully intact. Unlike other repair kits on the market that require their own installers, we give you the flexibility to handle installation in-house without unnecessary restrictions.
No, on-site welding is not needed to install the Avenger PRO. The kit is designed for a secure bolt-on installation, eliminating the need for hot work permits or specialized welding equipment.

No, rack repair typically does not require permitting. As long as the repairs are done in accordance with safety standards and manufacturer guidelines, there is no need for permits. However, it’s always a good idea to check with your local authorities or facility management to ensure compliance with any specific regulations that may apply in your area.

ORDERING & SHIPPING

How long are typical Lead Times?
We understand the urgency of addressing your damage. Our standard height kits, available in 24″H, 36″H, and 48″H, are in stock and ready to ship immediately. For more extensive repairs requiring larger seat heights, we offer repair kits in 12″ increments with an approximate lead time of 1-2 weeks.

Yes, we offer bulk orders. Contact us for quantity discounts, lead times, and to discuss your specific rack repair requirements. Interested in becoming a dealer? Click here to learn more and apply.

Currently, we ship Rack Avenger to the United States, Mexico, and Canada. For locations outside of these countries, we can ship to any U.S. border. Please note that customers are responsible for any international brokerage fees and additional costs related to transporting the equipment beyond the U.S.
The standard color for the Rack Avenger is safety orange, known for its visibility and safety. For bulk orders, we offer custom color options to meet your specific needs or match your company’s branding. Please contact our sales team for more information on minimum order quantities and the range of colors available for custom orders.

WARRANTY

How long is the warranty valid?
The Avenger PRO & PRO+ is backed by a 20-year full replacement warranty, ensuring long-term performance and reliability. We stand behind the durability of our rack repair kits, giving you confidence that your investment is protected for decades to come.
The Rack Avenger warranty covers the repair or replacement of any component of the Avenger PRO or PRO+ kits that are damaged by forklift impact below the seat height. This includes both standard and custom seat heights. The warranty also covers all freight and labor costs associated with the repair or replacement of the damaged kit. However, it does not cover damage from non-operational disasters, fire, vandalism, or acts of nature, as well as modifications or relocations without prior approval.
The warranty is voided if the kits or anchoring system are modified or altered, or if unauthorized repairs are made. Relocating the kits without approval, as well as damage caused by disasters, fire, vandalism, or acts of nature, will also void the warranty. Additionally, forklift impact above the seat height is not covered. To keep your warranty valid, make sure to follow the installation instructions and avoid these actions.

To make a warranty claim, customers must notify Rack Avenger promptly upon discovering the damage with photos and/or videos. Notifications should include the purchase details, installation records, and a description of the issue. All claims should be directed to:

Rack Avenger

Attn: Customer Service

5210 Causeway Blvd.

Tampa, FL 33609

Phone Number: (813) 246-5800 

Email: Info@rackavenger.com

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