Frequently Asked Questions (FAQ)
Looking for answers to questions?
Below are some of the most Frequently Asked Questions (FAQ) we are asked.
At Rack Avenger, we’re dedicated to providing rapid and durable solutions for warehouse rack repair. Our adjustable products are designed to fit many styles and sizes of racking, ensuring seamless integration into any warehouse setup. With nationwide availability and quick installation, we prioritize the safety and efficiency of your operations. Our standout 20-year warranty, inclusive of freight and labor costs, reflects our commitment to quality and customer satisfaction. Choose Rack Avenger for a worry-free warehouse rack repair solution
The majority of our orders are shipped from our warehouse in Tampa. Once an order is placed for in-stock kits, you can expect dispatch within 72 hours. However, if you’re ordering repair kits in specialized colors, the shipping time may be extended due to their unique uniqueness.
At Rack Avenger, we are committed to providing high-quality products and ensuring customer satisfaction. That’s why we offer a comprehensive warranty for our Rack Avenger Repair Kits. We guarantee to repair or replace, free of charge, any parts or sections of the uprights that are damaged by forklift impact below the seat height on any Rack Avenger Kits purchased from us.
Our standard Rack Avenger Kits are available in 24″H, 36″H, or 48″H seat heights. However, we also cover custom heights determined at the time of quotation or purchase, as long as they are below the seat height. The seat height is determined by the location where the front upright post is cut off above the existing damage, and the remaining front column is placed on the Rack Avenger Kits.
Whether we install the Rack Avenger Kits in your existing racks or provide pre-fabricated uprights with the Rack Avenger Kits already attached, this warranty remains binding. The warranty period begins on the date of installation or the date you receive the Rack Avenger Kits uprights, and it lasts for twenty years. We will cover all costs associated with freight, travel, and installation labor related to any warranted work.
Please note that this warranty does not cover non-operational disasters such as fire, explosion, acts of war, riots and acts of civil disobedience, vandalism, malicious mischief, and other acts of nature. Our warranty also extends to training your personnel on the proper installation of our Rack Avenger Kits, ensuring that you have the necessary knowledge to maintain their integrity.
To ensure the validity of the warranty, it is essential that Rack Avenger Kits are installed by trained personnel from your organization. If the kits are relocated without our knowledge, the warranty will be voided. We have conducted extensive research and testing on the Rack Avenger Kits and their anchoring system. Therefore, any alteration to the anchoring system provided will invalidate the warranty.
Rack Avenger stands behind the durability and performance of our Rack Avenger Kits. With our 20-year warranty, you can have confidence in the longevity of your investment. Contact us today to learn more or to discuss your specific requirements.
With our Rack Avenger Kits, installation is a breeze. Our efficient process allows for quick and hassle-free installation, typically taking just 30-45 minutes.
One of the major advantages of our Rack Avenger Kits is that there’s no need to unload the pallets from the rack being repaired. This means you can save valuable time and effort by avoiding the laborious task of unloading and reloading your inventory. Our kits are designed to be easily installed without disrupting your warehouse operations.
At Rack Avenger, we understand the importance of minimizing downtime and maximizing productivity. That’s why we’ve streamlined our installation process to ensure a seamless experience for our customers. Our team of experts will efficiently install the Rack Avenger Kits, allowing you to resume your operations swiftly.
Experience the convenience and efficiency of our Rack Avenger Kits. Contact us today to discuss your requirements and schedule a quick and hassle-free installation.
The customer will be responsible for all applicable sales tax, including but not limited to state, county, and local taxes
Rack Avenger is unable to deliver to locations beyond the United States, Mexico, and Canada. Nevertheless, we can dispatch orders to any border within the U.S. Please note that customers are responsible for handling all international brokerage fees and associated costs related to transporting the equipment outside of the U.S.