WARRANTY POLICIES
Avenger PRO
We will repair or replace free of charge any parts or sections of any uprights damaged by forklift impact below the seat height on Avenger PRO Kits purchased. Standard heights for the Avenger PRO Kits are 24”H, 36″H or 48″H seats, however any other custom height will also be covered below the seat height determined at time of quotation or purchase. The seat height is determined by where the front upright post is cut off above the existing damage and the remaining front column then sits on the Avenger Pro Kit.
Whether we install the Avenger PRO Kits in existing racks at the customer’s facility or we pre-fabricate uprights with the Avenger PRO Kits already on the upright this warranty remains binding. Date of install or date that the customer receives the Avenger PRO Kits upright is the commencement date that starts the twenty-year warranty. Got Rack will pay for all freight, travel, and installation labor related to warranteed work. Non-operational disasters including, but not limited to, fire, explosion, acts of war, riots and acts of civil disobedience, vandalism, malicious mischief and other acts of nature, are not included in this warranty. Got Rack will train your personnel to properly install our Avenger Pro Repair Kits.
Avenger PRO Kits installed by your trained personal will be covered by our 20 year warranty. If for any reason kits are relocated without Rack Avengers knowledge the warranty is voided. Specific engineering has been researched and tested on the Avenger PRO Kits and the anchoring system provided must not be altered in any way for said warranty to remain valid.
Avenger Guard
We will repair or replace, free of charge, any parts of the Avenger Guard units found to have manufacturing defects within three years of the purchase date. This warranty is specifically limited to manufacturer defects and does not cover any damage caused by forklift impact or other external forces.
Please note that this warranty does not cover any non-operational disasters including, but not limited to, fire, explosion, acts of war, riots, acts of civil disobedience, vandalism, malicious mischief, and other acts of nature. Additionally, any modifications or alterations to the Avenger Guard or its anchoring system will render this warranty null and void.
Got Rack will not cover freight, travel, and installation labor related to work on products outside the scope of this warranty. We recommend that installation be carried out by professionals trained in the proper setup of Avenger Guard units to ensure the validity of this warranty.
Products installed or modified by personnel not trained or authorized by Rack Avenger will not be eligible for this warranty. Furthermore, if the Avenger Guard is relocated without Rack Avenger’s knowledge, this warranty will be considered void.
For any claims or questions regarding this warranty, please contact our customer service department with proof of purchase and details of the defect.